Can't place order.

I spoke to a Comcast Business rep. (David [Edited: "Personal Information"])

I have asked for Comcast Business to provide this package, but the Comcast Business rep. assigned to our company will not provide this package. He doesn't say that this package isn't available at our address, he just says that he can't sell it to us at the pricing that is on the Comcast Business website. I have asked for a manager, but no one has given us a call.

Every time I call Comcast Business, I am transferred to the same Comcast Business rep. because our company is 'locked' to him and he won't provide the package.

Does Comcast Business have a customer support line that can assist me.

250Mb $109.99

Equipment Fee $19.95

Connection Pro $39.95

5 Static IP addresses $29.95

Is there a telephone number I can call to get this order placed?

Responses

Comcast_JamesC

Official Employee

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41 Messages

1 year ago

Greetings, @user_6e3490! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues making changes to your service, but we are here for your support.

Due to account security, our options with Comcast Business accounts are very limited. We're unable to access any sales or billing related processes over this platform. Under normal circumstances, you would need to reach out to our sales team by calling (800) 391-3000 or (855) 221-8807. Was that the number you were calling before?

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user_6e3490

New Member

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2 Messages

Thank you for your reply. I called those numbers, but the people that answered would NOT transfer me to a manager, period. I just kept getting transferred back to the same sales rep. because our company is 'locked' to this sales rep. It is a very interesting situation. Since I wrote on this forum, I was contacted by the sales rep. again. I'm away and won't be back until November 11th, but I told him I would contact him when I am back at the office.

When I speak to this sales rep. if he will not provide the services we require that Comcast says can be provided at our business address, and since I can't contact a manager or supervisor, I have no choice but to contact the New York State Consumer Affairs department.

Thanks again for your response.

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1 year ago

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Comcast Business

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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1 year ago

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Comcast_JamesC

Official Employee

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41 Messages

1 year ago

I'm happy to hear the sales rep was able to contact you. Please let us know if you continue to have issues after connecting with them next month. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

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