Cancel internet

I’ve called 8 times to get my Internet. No one will cancel it. I’m being forced to pay for internet I don’t even use, haven’t used since 9/11. Can anyone send me a voluntary disconnect form. I’ve begged several times!!!

Responses

Comcast_Alyssa

Official Employee

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52 Messages

3 months ago

Good evening @user_c4b6ff, and thank you for reaching out on our Community Forums tonight, we appreciate it and hope you are otherwise having a wonderful weekend. I'm sorry to hear about the frustrating experience trying to cancel your service since 9/11 and understand why you are upset, rest assured you've reached the right team to help. Even though, we hate to lose a valuable customer, we can assist with your cancellation request. To get started, we will need to collect some private information to locate the account and verify it. Then we can proceed with cancelling the account and letting you know what to expect next with your final billing statement.

Can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_c4b6ff

New Member

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2 Messages

Where it says type name of person, Xfinity support doesn’t pop up, unless I’m doing it wrong.

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3 months ago

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Comcast_Christy

Official Employee

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32 Messages

Good morning, your response came in outside our department hours. Our team of Community Specialists can provide official support 7 days a week between 6:00 AM and 12:00 AM Eastern Time. When you reach out or respond outside these hours, there will be a bit of a delay in receiving a response, but rest assured, we’ll get back to you as soon as possible. Thank you for taking the time to reach out to us on our Business forums. It looks like we provided the instructions to send a direct message to our residential customers. Below are the instructions for our business customers. Please note that our team here on the Comcast Business Support Community can not make any changes to your services and billing. However, you can speak to our Comcast Business Team at 855-335-7922.

Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle "comcast_business_community" to send us a private message.

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "comcast_business_community" there
• - As you are typing a drop-down list appears. Select "comcast_business_community" from that list
• - An "comcast_business_community" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

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3 months ago

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