cancel business account

want to cancel our business account and was told I have to give 30 days notice. Does that sound right to you good folks. ALSO they tell me I can't do it online AND they have to send me a document that I have to sign. Seems fishy to me, is there ANY chance I was talking to a scammer?

I just want to cancel a business account.

thanks

Responses

Comcast_JosephA

Official Employee

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278 Messages

4 years ago

Hello, how are you? I hope overall your Monday is going well. I completely understand why you would want to be safe and ask. You can never be too cautious! This information is 100% true about a Comcast Business account. When you have a moment please give our business team a call at 1-800-391-3000 so they can take these steps to help.

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majorkong

New problem solver

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45 Messages

4 years ago

ok so I called 1 800 391 3000 and could NOT cancel the account!!! nothing seemed to work. I couldn't get in touch with a person at the retention center, I tried the phone tree and even tried to find a physical Comcast location. HOW CAN I CANCEL THIS BUSINESS ACCOUNT!!! surely there has to be an online option.

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Comcast_MartinA

Official Employee

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45 Messages

I do apologize you were unable to get through to our team over the phone. The 800-391-3000 is the best contact number to reach our Comcast Business Team in order to cancel your account. You can also try signing into your account here: https://business.comcast.com/myaccount

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4 years ago

0

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user_58ab0c

Visitor

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1 Message

this is a scam. comcast makes it impossible to cancel an account. the links and menu do not work. the form to cancel if there is hidden very very deep.

comcast is a rip off. do not use comcast

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3 years ago

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user_6e49cd

Visitor

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1 Message

I agree with all of the above!! DON'T USE COMCAST BUSINESS11

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7 months ago

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user_db2e0f

New Contributor

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1 Message

1 month ago

Your company is horrible. They slide the 30 days disconnect notice into your agreement. They are IMPOSSIBLE to reach via alive person.

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Comcast_Jen

Official Employee

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74 Messages

Hey there, user_db2e0f, thanks for reaching out through Comcast Business. We are a team of live agents on this platform, and we are happy to help with any account concerns. Can we help with your account today?

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1 month ago

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cristina45000

New Contributor

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1 Message

24 days ago

I tried cancelling my account on May 2, 2025, they kept saying it was cancelled, I stupidly left my autopay on and they charged me for one more month. My contract expired on 4/30/25, the 30 day notice is still needed. I let it go, but this time I am so scared that they will never cancel my account and that it will go on default if I don't pay it. I called yesterday they said it is cancelled for sure, but I am calling them now to verify this, but I am still on hold with dead silence on the other line. Anyone had luck on cancelling their comcast? Is there a place to report this matter?

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Comcast_JustinC

Official Employee

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31 Messages

@cristina45000 thank you for reaching out over Comcast Business Forums. You've contacted the right place for assistance, and would be happy to review the account to confirm if there is a disconnection on the account. We do partner with our Comcast Business retention experts, so if needed I'd be able to reach out to them to ensure the disconnection is processed correctly.

Since I'll need to gather some information that we don't want in our public conversation, when you have time please send a direct message.

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

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24 days ago

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