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majorkong
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Rousing Reactor
Expressive Exchange

New problem solver

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45 Messages

Monday, March 1st, 2021

cancel business account

want to cancel our business account and was told I have to give 30 days notice. Does that sound right to you good folks.  ALSO they tell me I can't do it online AND they have to send me a document that I have to sign. Seems fishy to me, is there ANY chance I was talking to a scammer? 

I just want to cancel a business account.

thanks

Question

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Updated 

4 months ago

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Comcast_JosephA

Official Employee

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280 Messages

5 years ago

Hello, how are you? I hope overall your Monday is going well. I completely understand why you would want to be safe and ask. You can never be too cautious! This information is 100% true about a Comcast Business account. When you have a moment please give our business team a call at 1-800-391-3000 so they can take these steps to help. 

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user_db2e0f

New Contributor

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1 Message

4 months ago

Your company is horrible. They slide the 30 days disconnect notice into your agreement.  They are IMPOSSIBLE to reach via alive person.

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Comcast_Jen

Official Employee

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76 Messages

Hey there, user_db2e0f, thanks for reaching out through Comcast Business. We are a team of live agents on this platform, and we are happy to help with any account concerns. Can we help with your account today?

 

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4 months ago

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cristina45000

New Contributor

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1 Message

4 months ago

I tried cancelling my account on May 2, 2025, they kept saying it was cancelled, I stupidly left my autopay on and they charged me for one more month.  My contract expired on 4/30/25, the 30 day notice is still needed.  I let it go, but this time I am so scared that they will never cancel my account and that it will go on default if I don't pay it.  I called yesterday they said it is cancelled for sure, but I am calling them now to verify this, but I am still on hold with dead silence on the other line.  Anyone had luck on cancelling their comcast?  Is there a place to report this matter?

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Comcast_JustinC

Official Employee

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34 Messages

@cristina45000​ thank you for reaching out over Comcast Business Forums. You've contacted the right place for assistance, and would be happy to review the account to confirm if there is a disconnection on the account. We do partner with our Comcast Business retention experts, so if needed I'd be able to reach out to them to ensure the disconnection is processed correctly. 

Since I'll need to gather some information that we don't want in our public conversation, when you have time please send a direct message. 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

 

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4 months ago

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