Business Internet is requesting to download Xfinity app to setup internet

Hi,

I have been trying to login to our internet here and it keeps asking me to download the Xfinity app. I cant use my business app credentials on it. What do I do?

Thank you,

John

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CC_Gina

Gold Problem solver

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421 Messages

2 years ago

Hi @user_cf1795!

It almost sounds like maybe you're connecting to the public Xfinity WiFi? To set up your Business Internet, you'll want to use these instructions:

Set up and manage your Comcast Business Wireless Gateway

Hopefully that helps, but please let us know if not!

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U

@Comcast_Gina nope. Well I did try the public Xfinity WiFi after trying everything else but that wouldnt connect to the internet either. I have tried both 2.4ghz and the 5ghz wireless also ran an ethernet cable directly to my laptop. It used to work fine but now for a while it hasnt. We dont use it as our main internet connect but I do want it for a backup if the other goes down. And that used to work fine. I was able to get directly into the gateway at 10.1.10.1 and I am going to restore factory settings for the gateway and see if that works.

[edited name]

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2 years ago

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CC_Gina

Gold Problem solver

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421 Messages

2 years ago

Oh yikes, thank you for letting us know! Connecting directly to the device via Ethernet should work, so if you would like us to take a look at things, you can use the following instructions to send a direct message:

Credit to Residential Forum user @BruceW for this excellent explanation that has been modified for our Business Forums: "To send a "Direct Messaging" message to "Comcast Business":

Click "Sign In" if necessary
Click the "Direct Messaging" icon:

or https://comca.st/3C89bXk
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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