xfinitywifi impossible to disable?

wimtek, thanks for the heads up on the endless spawning of the public hotspot. Our business will choose to disable wireless entirely on the Comcast router, because of this feature.

I was told on 6/5/14 by Comcast technical support that we cannot turn off the hotspot at our business without turning off all wireless services. That's contrary to what is stated for Comcast WiFi Home services. The Xfinity WiFi Home Hotspot FAQs states:

"We encourage all subscribers to keep this feature enabled as it allows more people to enjoy the benefits of XFINITY WiFi around the neighborhood. You will always have the ability to disable the XFINITY WiFi feature on your Wireless Gateway by calling 1-800-XFINITY. You can also visit My Account at http://customer.comcast.com/, click on “Users & Preferences”, and then select “Manage XFINITY WiFi.”  (source, http://wifi.comcast.com/faqs.html)

Why can Home users self-control this feature and business customers cannot? Our business does not have public visitors, we don’t need or want this potentially risky feature.

Comcast, fix this.

I've had a similar experience with the Comcast Business and its public xfintity wifi.

I had to call tech support to have them turn the xfinity wifi off, but leave our private network active (an inconvenience in and of itself). They were able to accommodate me on this; I had access to our wifi network but no xfintiy wifi was broadcast or available.

The next day the public xfinity wifi was on again, not sure why or how. But when I called support to disable it, this time I was informed that we cannot have a private network active using the supplied router without a public network activated as well.

We are in a sensitive environment and it is not appropriate (or allowed) to have a freely available public network availble, though un-broadcast, private, more secure wifi connection would be allowed on occasion for temporary use. But if I have to go through Comcast every time I need to activate/deactivate the network it gets overly cumbersome.

Clearly Comcast’s equipment is capable of operating one without the other (seemingly easily managed on a home network, by the way). From what I can gather, Comcast is choosing not to allow this control for businesses users.