New Member
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3 Messages
Unable to cancel upgrade within 24 hours/ deceptive representative Doug [Edited]
I upgraded on August 6th with [Edit: Personal information]
tried to cancel directly with him on August 7th.
had to to get through three misdirected calls to speak with him
he sent my call to someone else who thought it was strange.
She sent me to service center where I told them I was canceling service.
They said ok. I hung up. I got a reschedule of upgrade notice.
Service guy showed up on 8/18 and I told him I had been trying to cancel.
Had him pass on the notice of cancellation.
Got a reschedule notice for the following Monday.
Called and spoke to Ali (who was not authorized to give his last name)
Then I spoke with Jacob (who was not authorized to give his last name) who told me I need to cancel directly with [Edit: Personal information].
I told him I tried. He told me to hold. He said he was sending a ticket id. He gave me the scheduling department.
I spoke with them to cancel.
I got a reschedule notice for 10/2 after hanging up.
BEYOND infuriated.
Comcast_JohnG
Official Employee
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40 Messages
20 days ago
Thank you for reaching out here @territutors. I am very sorry to0 hear about that experience. On this platform we can troubleshoot service issues, but we cannot make account changes. You would have to call the 1-800-391-3000 number for that request. I would be able to check on any open tickets on the account from here, if you can send us a direct message with the full name and complete address for the service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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