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Dear Comcast Business Team,

I have not received any response to my inquiries into cancellation. Please find attached a formal letter requesting a waiver of the early termination fee for my business account. Due to ongoing service issues, prohibitive costs, and customer service challenges, I have been forced to seek alternative internet service to maintain the operations of my small business.

I would appreciate your prompt review and a response regarding this matter.

Request for Waiver of Early Termination Fee – Account [Edited: "Personal Information"]
Dear Comcast Business Team,
I am writing to formally request a waiver of the early termination fee associated with my Comcast Business account, which began in June 2024. This request is based on ongoing service challenges, financial hardship, and the lack of support provided by Comcast in resolving persistent issues.
As a small business owner and mental health provider, reliable internet is essential for maintaining services, protecting sensitive client information, and supporting my team. Unfortunately, I have experienced ongoing internet instability that has directly impacted my ability to operate. I have had to cancel several client video sessions due to connection failures, resulting in lost income. Additionally, two providers within my office have reported that they’ve resorted to using personal phone hotspots to continue seeing clients, which is both unprofessional and unsustainable. Even my security system has been affected by disconnections.
Efforts to resolve these issues through Comcast’s customer service have been difficult and time-consuming. Long phone trees, wait times, and the inability to speak directly with someone have significantly disrupted my workday. Each month, I am unable to pay my bill online due to recurring error messages stating that the system is unavailable—forcing me to again spend valuable time navigating your phone system to complete a basic task.
I was also informed that what I believed to be an “introductory price” was in fact already above what I had been paying previously, and that I could expect rates to increase even further. As a small business, the cost of this service has become prohibitive—particularly given the quality of service and lack of support. I have now found an alternative internet provider offering more reliable service, better customer care, and a significantly lower monthly rate—nearly one-third the cost of Comcast Business.
I am requesting the early termination fee be fully waived, or significantly reduced, in good faith. I have made multiple good-faith efforts to resolve these concerns and remain a customer. Given the poor service experience and financial strain this has caused, I believe this request is both reasonable and justified.
Please consider this my formal appeal. I am happy to provide further documentation upon request. I hope we can resolve this quickly and respectfully.
Sincerely,
[Edited: "Personal Information"]