I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic).

When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT) "$300 Prepaid Card provided with

minimum Business Internet 100. Minimum 1 year term required.". However, in spite of repeated calls and emails to Comcast Business, I still do not have

definitive information when I may be getting the $300 Gift Card. Also, in calling Comcast Business customer service today to cancel my Comcast Business

Internet service for my home office (as I will start to go back to my actual office next week), I was informed that I would have to pay "a $681 termination fee"

which I find extremely frustrating. WE have been a customer of Xfinity Internet, Cable, and Security services for our home for 12+ years and, frankly, I expected

better treatment of a long-time customer than the very poor service I have gotten from Comcast Business.

From: [Edited: "Personal Information"]>
Sent: Tuesday, May 19, 2020 7:55 AM
To: [Edited: "Personal Information"]
Subject: RE: [EXTERNAL] RE: Comcast Business Follow Up

Good Morning

                Okay, I understand these are some interesting times and I can make that change for you. You would receive a $300 visa gift card which would cover the next two months for you if you still want to take advantage of it, but if not that’s okay. Feel free to reach out with any of your questions or concerns. I hope you have a great day and I look forward to talking with you again.

Best Regards,

Customer Account Manager