In "Connected Devices > Range Extenders", what sort of range extenders are meant?

Greetings @slgoldberg thanks for contacting our Xfinity Forums Team. We are sorry to hear about your connection issues and we are here to help. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Thanks, @Comcast_Jorge , for the quick response.

However, this is EXACTLY what I'm protesting in my response here -- you handled this request from another user (and many others) via PMs, instead of just letting us know how we're supposed to get these so EVERYONE can learn it!

There is NO INFORMATION on the Comcast Business portal pointing me to anything relating to the concept of "range extenders" for my Comcast Business gateway's private WiFi network.  Why is this?   Why can't you just tell me what brands are compatible, or if I need to buy from you directly?  If so, by the way, there's no indication you sell such things anywhere, so I recommend you fix that.

Either way, please just tell me in general, how I or any other user can get these.

Thanks.

  Steve

You can have multiple access points with Wifi Pro, however I do not have a specific list of equipment to provide you with. I do know that our Xfi Pods are not compatible with business class wifi. Any changes being made to your business account (be it equipment or billing changes) needs to be done over the phone so I would suggest giving the business team a call at (800) 391-3000

Thanks, @Comcast_AnthonyT -- but I'm not asking about Wifi Pro (am I?).  I have regular Business class internet with Comcast, and a new CISCO DPC3941B router that was installed by Comcast Business about six months ago (plus or minus).  I never turned on the private WiFi network feature until recently, because I was using Google Nest WiFi.

But after many frustrations with Google Nest WiFi, I decided I'd rather just run the builtin Comcast WiFi that's provided by my router (CISCO DPC3941B).

So I went into the administration UI for the Cisco (in my case via https://10.1.10.1/) and I enabled the 5GHz WiFi network.

It works great, when I'm close to the router. But of course, as mentioned above, when I move around and get more than 25 feet or so from the router (which is a floor below), the quality of the connection quickly falls until it's basically unusable just down the hall.

So I wanted to EXTEND my WiFi -- which according to the UI shown on the router referenced above, is a "feature".  I just don't know where to buy the extender devices from.

Can I just go on Amazon and order any old WiFi extender?  Or do I need to buy one from you guys?  (In fact, I probably need 3 or possibly 4 such devices, to really give full coverage.)

To answer this question -- for me, and for everyone else who searches for "Comcast Business Gateway +wifi +extenders" on Google (since it's not on your help site at all) -- you shouldn't need to authenticate me and know which service I have or how I pay for it.  It's really a very generic question!

Thank you again, to possibly actually tell me where I can buy the extenders or whether there's a simple requirement I need to follow when privately sourcing them.

Thanks again.

  Steve

 @slgoldberg Thanks for your time and for using our Forums. Sorry, we were not able to provide you with a list of the company's equipment but we understand the importance of having the connection extended. If you would like to add any additional equipment please give our business team a call at (800) 391-3000.