
Business WiFi
Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro
New Member
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1 Message
Wednesday, February 26th, 2025
I would like ot get credit for my internet outage today
My internet was out since I started today at 7 am through 1 pm today. How do I get a credit
Question
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Updated
8 months ago
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Responses

Comcast_Vianney
Official Employee
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32 Messages
8 months ago
Hi, thank you for reaching out and creating a new post. We are a full-service team dedicated to all things Xfinity. No matter the concern, you have a great group of specialists ready to help. I see your network went down, and you wanted to get a credit for the time service was offline. I rely on my network daily, so I know what a headache it can be when service is down. We appreciate all your patience so far. I can review this further on my end. Please send me a direct message with your full name, service address, and account number.
To send a direct message:Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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