Business WiFi

Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro

How do i get an actual agent?

I have an issue with our comcast business internet. i have attempted to call and use the chat and ive even called our account rep but i am not getting any actual help. i need to talk with an actual person.

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Comcast_AmandaB

Official Employee

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35 Messages

7 days ago

Thank you so much for your post for help with your business internet. We do have lots of options for live support depending on what you need assistance with. If you call our business support number at (800) 391-3000, there are agents available 24/7 to help.

If you provide us with a little more detail here about your connection issues, we are always happy to help with troubleshooting.

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user_9a50a4

New Member

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2 Messages

@Comcast_AmandaB everytime i call it does not connect me to a live agent and the chat doesnt do anything either

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1 day ago

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Comcast_JamesC

Official Employee

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54 Messages

Thank you for clarifying, @user_9a50a4. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "comcast_business". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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1 day ago

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