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WALTHAM185's profile

New Contributor

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4 Messages

Thursday, November 10th, 2016

Disable Business Modem Hotspot PLEASE..

It appears the only way to get our public hotspot is through this forum, why is that?  Well either way, please inform me of how I will disable this insanely intrusive service.  Please.

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Official Employee

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869 Messages

9 years ago

Hello WALTHAM185,

 

Your Xfinity Wifi has now been turned off. 

New Contributor

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4 Messages

9 years ago

Thank you, it is still showing XFINITY in the 5 and 2.4 spectrum.   There was another ssid that appeared to be simultaneously broadcast along with XFINITY, it was lowercase ssid xfinitywifi.  That is now gone but XFINITY remains.

Official Employee

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869 Messages

9 years ago

It could be another modem or router in your area. Do you have any other accounts in the building? Below is a screen shot of the WiFi page showing that Public WiFi was turned off: Capture.JPG

New Contributor

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4 Messages

9 years ago

They are both back and active.... It cannot be another customers signal as I put my analyzer right next to the comcast business modem and both XFINITY and xfinitywifi in 5ghz and 2.4ghz give a dBm from -20 to -30 respectively.  So now what can be done?  

Official Employee

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869 Messages

9 years ago

I have turned them back off again, please keep in mind if you reboot the modem it will turn back on. 

New Contributor

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4 Messages

9 years ago

Wow, thats pretty darn invasive particularly the part about it reinitalizing itself on reboot??  So everytime the ssids reappear I have to come back on this forum and request they be turned off, very productive...

Gold Problem solver

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575 Messages

9 years ago

Hello WALTHAM185,

 

I do apologize for all the extra action needed to keep your Xfinity WiFi disabled at your location. I will ensure that this issue is brought up to our system engineers for future updates. I have disabled the Xifinity Wifi on your modem. Please let me know if there is anything else I can help you with.

New problem solver

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48 Messages

9 years ago

Can you please turn the public wifi off on my modem also?