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user_91fbc2
1st Topic

New Member

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4 Messages

Thursday, September 4th, 2025

Direct message

Roger [Edited: "Personal Information"]

acct # [Edited: "Personal Information"]

[Edited: "Personal Information"]

I am requesting a waiver of the early termination fee on my account. I clearly remember when I spoke with the sales representative in November 2024 that I asked for the month to month option since I was only planning to be in the office for about a year. It was my fault that I apparently did not look closely at the sent contract but I trusted that my request was being honored.

I emailed the sales representative ( Brendan [Edited: "Personal Information"] ) and sales manager ( Thomas [Edited: "Personal Information"]) but have not received a response. My wife and I have chosen to have two other Comcast accounts ([Edited: "Personal Information"] and [Edited: "Personal Information"] ).

Thank you for your consideration and help in rectifying the situation.

Roger [Edited: "Personal Information"]

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Updated 

5 days ago

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Comcast_Amira

Official Employee

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69 Messages

9 days ago

Hi user_91fbc2! Thanks for taking the time to reach out on our Business Forums. We value your business and appreciate the time you were a customer with us. We do have limited access to Comcast Business billing. Have you tried calling our Comcast Business department directly at (800) 391-3000 for assistance with this? 

 

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user_91fbc2

New Member

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4 Messages

I did reach out to Comcast billing and they directed me to email the sales representative. I did email both the sales representative and sales manager but have not received a response. Very frustrating.

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9 days ago

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Comcast_Amira

Official Employee

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69 Messages

I am sorry to hear you have not heard back, and we do apologize for any inconvenience or frustration this has caused you user_91fbc2. My team would be more than happy to see what further support we can provide. Please send us a direct message with your full name, business name, full address, and phone number.

  • Click "Sign In" if necessary 
  • Click the "Direct Messaging" icon in the top right corner
  • Click the "New message" (pencil and paper) icon 
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"  
  • - As you are typing a drop-down list appears. Select “Comcast Business" from that list 
  • - A “Comcast_Business" graphic replaces the "To:" line 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send it

 

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9 days ago

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user_91fbc2

New Member

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4 Messages

Thank you for your response. I thought I was sending a direct message. How do I do it correctly?

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9 days ago

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Comcast_Amira

Official Employee

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69 Messages

 

user_91fbc, To send us a Direct Message, please follow the steps below;

 

  • Click "Sign In" if necessary 
  • Click the "Direct Messaging" icon in the top right corner
  • Click the "New message" (pencil and paper) icon 
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"  
  • - As you are typing a drop-down list appears. Select “Comcast Business" from that list 
  • - A “Comcast_Business" graphic replaces the "To:" line 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send it

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9 days ago

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user_91fbc2

New Member

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4 Messages

I have been unsuccessful in signing in to my account. Doesn’t recognize address associated with my account ( the service is now disconnected) . Thank you for your help.

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5 days ago

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