convert business to residential

I am trying to convert my business/commercial account to a residential account. I keep bouncing back and forth between residential and business. Can someone please help?

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CC_Otari

Contributor

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18 Messages

3 years ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_7ccf82

New Member

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5 Messages

@Comcast_Otari "Xfinity Support" doesn't come up when I type in the To: box.

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3 years ago

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CC_Otari

Contributor

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18 Messages

That is odd. Does anything come up if you only write "Xfinity"?

I no longer work for Comcast.

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3 years ago

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CC_Otari

Contributor

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18 Messages

Actually, please try this:

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

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3 years ago

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user_7ccf82

New Member

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5 Messages

NOthing exists for Xfinity so I typed comcast business and it worked this morning.

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3 years ago

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