Comcast =

I signed a 24 month contract on 1/5/23 with Comcast representative Jervon [Edited: "Personal Information"]. The monthly cost was $119.99. Jervon was aware of the upcoming move to a new office nearby, and said that since it was in the same zip code there would be no charge and no change to the contract. In fact, I did NOT sign a new contract. I have the same contract from when I signed up - that is the ONLY contract I have signed. I don't have new services and I am not obligated to pay more than the $119 in the signed contract. However, Comcast has been trying to bill me $500+ a month!! I have tried to get this resolved 20+ times over the past year. No one will call me back. This is ridiculous. I am not paying more for the same internet service than I agreed to. There is no reason to believe the contract is not still legal - I didn't sign a new contract, or agree to a new contract. I need this addressed ASAP. I will talk with an attorney if I don't hear back from someone who will help rectify of this mess.

Responses

Comcast_Roberto

Official Employee

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27 Messages

5 months ago

Hello and welcome to Comcast @user_3c7c28. I hope you are doing well today. As a customer myself, I understand how important to manage monthly bills on a strictly monthly budget. Rest assured, you are in safe hands, and will try my best to help you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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Comcast_Amira

Official Employee

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57 Messages

5 months ago

@user_3c7c28, our apologies, if you still need support, please send us a Direct Message by following the directions below. Thank you.

Please send us a direct message with your full name, business name, full address, and phone number.

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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