Can't find eligible account

I keep getting an error when I try to link a new account to an existing log in. It says:

Unable to link account

We can’t find an eligible account associated with the information provided. Please review and try again. You have 2 attempts remaining.

Help!

Responses

Comcast_Marshante

Official Employee

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7 Messages

1 month ago

Hello @user_1df989, Thank you for taking the time to leave a post. Sorry to hear you are having issues when trying to link your accounts. Is the account you are trying to link active? If not, disconnected accounts cannot be linked. Here is an article to Link or unlink multiple Comcast Business accounts

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user_1df989

New Member

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2 Messages

The account is active, I have received a bill. I entered the account number and zip code but received this error

Unable to link account

We can’t find an eligible account associated with the information provided. Please review and try again. You have 2 attempts remaining.

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1 month ago

0

Comcast_Marshante

Official Employee

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7 Messages

@user_1df989, thank you for that information. If you could send our team a direct message with your full name, business name, and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select" Comcast Business ". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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1 month ago

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