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New Member

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1 Message

Monday, August 4th, 2025

Cancel account

I need to cancel the account I’m not using internet for over a month …. It’s too pricey in this economy it breaks our wallet in half …. 

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Selected Oldest First

Official Employee

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43 Messages

1 month ago

user_19f6a4

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

New Contributor

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2 Messages

1 month ago

I have been tryong to cancel my account for 2 months!

New Contributor

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2 Messages

Returned equipmemt called never got qa form or anything. Site is crazy to work with.

Official Employee

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19 Messages

user_f911f9 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.