New problem solver
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2 Messages
Billing
I signed a contract with comcast in November, to go into affect December. I have been overcharged every month since and didn't notice because we have multiple accounts with comcast and some are billed at that rate. I contacted comcast and was refused a refund and told I need to sign a new contract because their system didn't put our previously signed contract into affect. I would like to resolve this with comcast but will dispute the charges if I have to.
Accepted Solution
user_100409
New problem solver
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2 Messages
2 days ago
This has been resolved, can be removed
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Comcast_Armand
Official Employee
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48 Messages
3 days ago
Thanks so much for taking the time to reach out to Xfinity Support regarding your account billing @user_100409. We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to ensure everything is ironed out. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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