Billing Dispute: Unexplained Charges After Contract Expiration

Hello,

I am a long-time Comcast Business customer, and I need assistance with a significant billing issue. My original 36-month contract included a rate of $482 per month for internet services, with minor increases in years two and three. According to the agreement, the rate after the contract expired was supposed to revert to "regular pricing."

However, since the contract ended 8 months ago, I have been charged an unexpected $728 per month—an increase of $246 per month. I have reviewed my contract and terms of service, and nowhere is "regular pricing" clearly defined. Furthermore, I was not notified when my contract ended or given an opportunity to review or renegotiate my plan.

This lack of transparency, combined with the excessive charges, has caused unnecessary financial strain. I have contacted customer support but have not yet received a resolution.

I am requesting:

1. An immediate refund of the overcharges for the past 8 months.
2. Clarification of what "regular pricing" means for my account.
3. A commitment to ensure customers are notified when contracts expire.

I hope to resolve this issue promptly and amicably. However, if I cannot receive clarity and resolution soon, I will have to explore other providers offering more competitive rates and transparent practices.

I appreciate any support or guidance the community or Comcast representatives can provide.

Thank you.