New Member
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3 year Promotional Contract I signed (Please Help)
Hello , I have a question about a promotion I accepted a 3 year contract with. The promotion stated that I could have Comcast Business essential internet (150 mbps) for 130 dollars a month as long as I purchased a Samsung tablet with 5g cellular line activated for 20 more dollars a month (so I had to spend 370 dollars for the tablet and I also have to pay 20 dollars per month to have a line activated). This is my question: is it possible for me to cancel the mobile data line associated with the tablet so that I dont have to pay 20 dollars per month , but just keep the tablet and only use it on wifi ? Basically I want to know if it is a breach in my contract if I do this. I really want to just use the Comcast Business essential internet for 130 dollars a month and keep the tablet without pay 20 more dollars a month. Is it possible to do this and keep the tablet for myself to just use wifi ? I get the tablet next week, so im wondering what I can do about this.
Comcast_Airelle
Official Employee
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94 Messages
16 hours ago
@user_9f4ed9
Hello! The tablet itself can still be used over WiFi if the cellular line is canceled. However, canceling the line may affect the promotional Internet rate if keeping that line active was a condition of the three-year agreement. If the tablet receives promotional device credits, those credits may also stop when the associated line is canceled.
Before making any changes, please review the approved order summary for how long the tablet line must remain active. If you share the promotional wording here with your personal information removed, we can help clarify what it requires.
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