New Contributor
•
5 Messages
When will existing Comcast business phone numbers be able to sign up for VoiceEdge Select?
I had originally opened the above question in July. I could not reply to it to see if the status has changed. Here's the original question: "We recently called Comcast Business Sales to inquire about upgrading our existing Comcast Business phone service to Comcast Business VoiceEdge Select. We were told that they currently can not port exiting Comcast phone numbers over to VoiceEdge Select. Sales rep indicated that it's being worked on but had no idea when it would be supported. It's virtually impossible to consider an upgrade to VoiceEdge Select, without using our existing business phone numbers that have been in use for a long time. Can someone provide some validation that this issue is being worked on and a sense for when we might see it?"
What's the current status of being able to port existing Comcast phone numbers over to VoiceEdge Select?
The oringal forum entry is here: "https://forums.businesshelp.comcast.com/t5/Business-VoiceEdge/When-will-existing-Comcast-business-phone-numbers-be-able-to/m-p/35363#M503"
CC_Anisa
Problem solver
•
348 Messages
6 years ago
Hi there, thanks for reaching out and at this time, we are still not able to accommodate your request. We still do not have an estimated time of when this will happen, we are sorry for any frustrations.
0
0
oeelks
New Contributor
•
5 Messages
6 years ago
We originally opened this question last July. Is there an update now on the availabilty to port exiting Comcast phone numbers over to VoiceEdge Select? We view this as a very important feature that's needed to keep continuity with how people contact our business.
0
0
CCMichaelM
Visitor
•
226 Messages
6 years ago
Hey, oeelks! Thanks for checking back in with us. I'd be more than happy to assist with your request. Please, send me a private message with your full name, address and, the phone number listed on your account.
It is possible to convert your existing SMB Full Featured/Basic lines to Voice Edge select. I'll want to reach out to our loyalty team to see if we can find you any promotions for our Business Voice Edge Select lines.
I look forward to hearing from you soon!
0
0
oeelks
New Contributor
•
5 Messages
5 years ago
We reached out to Comast Business sales recently and they indicated that Voice Edge Select is still not availalbe for those customers wishing to migrate their exisiting phone numbers to Voice Edge Select. Can someone provide an update on whether when this capability is being worked on and possibly when it would be available? Based on previous response, we got the impression it was available.
0
0
ComcastBiz_Support
Administrator
•
261 Messages
5 years ago
Hi oeelks, at the moment the process to migrate numbers to Business VoiceEdge is still being worked on, so right now there isn't an ETA. If you have concerns about the numbers you have, or anything else, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number and we'll be glad to look into it.
-Gina
0
0
oeelks
New Contributor
•
5 Messages
3 years ago
A couple of years ago the capability to port an existing number to VoiceEdge did not exist. Has this capability been fixed so an existing Comcast business phone number can now be ported to VoiceEdge?
1
0