Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
New Contributor
•
3 Messages
Tuesday, May 25th, 2021 8:32 PM
Voiceedge Desktop app doesn't work
i cannot get the voiceedge windows app to work at all I am just stuck in an endless login loop. its really frustrating as we were promised this feature when purchasing the comcast voicedge package.
Can anyone help?
Question
•
Updated
9 months ago
1.6K
11
0
Responses
Comcast_Jeniece
Official Employee
•
66 Messages
4 years ago
Hey there, @user_128266, thanks for reaching out through our Comcast Business Forums! We would be happy to help you with troubleshooting your Voice Edge app! We definitely want to make sure you can enjoy this service and you have reached the right place! Can you provide me with additional information on what is happening when you try to log in? Are you getting an error message?
0
0
user_128266
New Contributor
•
3 Messages
4 years ago
Sure,
The first thing that happens when I open the voiceedge desktop app is I see this screen
1
0
user_128266
New Contributor
•
3 Messages
4 years ago
oh yeah, this has been happening since the beginning. I've been working on this since last wednesday. I've restarted my computer relogged into my comcast business portal uninstalled the app and reinstalled app always the same problem. was supposed to get help from someone yesterday but they never returned my call. This is one of the things we had with Ring central and were assured we would have it if we switched over to comcast by our sales rep. We rely heavily on our softphone system.
1
0
user_6c4ea2
New Contributor
•
2 Messages
3 years ago
Mine does the exact same thing. It has never worked properly.
6
0
barrys
New Contributor
•
3 Messages
3 years ago
I'm having the exact same problem. Support is telling me tier 2 team will need to reach out to me. Did anyone else have a solution?
0
0
jgarcia9639
New Contributor
•
1 Message
3 years ago
I'm having the exact same problem. Any update on this?
0
0
user_5bbe15
New Contributor
•
1 Message
3 years ago
Was this ever solved? I am having the same issue
4
user_258aee
New Contributor
•
1 Message
2 years ago
This is stupid. Why have a forum with no answers. I am having the same problem here.
Very upset.
Why send a private message when you can just answer the question and we do NOT have to send a private message? Do you NOT know how to answer the question????
Why does your terrible APP just keep looping??!!!
I am having the same problem.
Do you NOT know the answer or are you just unwilling to share the answer with the community?
Why is the APP looping?
0
user_0c244c
New Contributor
•
4 Messages
2 years ago
Same problem... the amount of issues with this App, both iOS and PC, are truly unbelievable... the App wont even open.. ha!
1
user_f58a03
New Contributor
•
3 Messages
2 years ago
Having the same issue, is there still no fix for this?
6
user_ca6764
New Contributor
•
1 Message
2 years ago
It's 1/23/24 at 12:04am EST and the same thing is happening. This started for our office yesterday afternoon. This disruption, especially without any updates, is hindering my remote employees ability to answer calls. Please stop asking clients to send a PM. This is not an individual account issue. Comcast should be sending updates about problems regarding services we suscribe to.
6