User Email Address Change

I have a user that has a new email address and is unable to access the previous email address. The user needs to reset the password to be able to login to the app. How can I update the email address?

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Comcast_ThomasC

Official Employee

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64 Messages

2 months ago

Hello, @user_2c9aca

Is this a comcast.net email account? You can go to Xfinity Connect/Xfinity.com and use the Look-up Xfinity ID and password reset features.

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user_2c9aca

New Member

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3 Messages

Hello,

No - it is a Business Voice Edge account. I have admin rights so I can go to the user's settings and it seems as though I can update everything except the email address.

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2 months ago

0

Comcast_ThomasC

Official Employee

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64 Messages

@user_2c9aca

Customers with Business VoiceEdge have access to Voice features within the Comcast Business App. View your recent calls, listen to voicemails, and record custom greetings from the Comcast Business App. Access to specific features depends on your voice service.

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2 months ago

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user_2c9aca

New Member

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3 Messages

That doesn't answer how to change the email address for the user. The user doesn't have access to the original email address that was assigned. Therefore, he can't receive an email to reset his password.

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2 months ago

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Comcast_Eva

Official Employee

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29 Messages

You may need to call into our team over at

(800) 391-3000 or send us a direct message here for further assistance. Thank you.

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2 months ago

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