URL call is disabled?

My company moved to a new address last year and we just hooked up one of the old phones that hadn't been used during that time. It shows the correct date and time but the phone icon at the date/time screen is hollow, there's no dial tone, and trying to dial anything shows a message of 'URL Call is Disabled'. I tried to contact Support via phone to have this corrected, but the AI thought I was trying to pay a bill and wouldn't route me to tech support or give me a human.

Responses

Comcast_MartinA

Official Employee

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46 Messages

5 months ago

user_89JM28 Thanks for reaching out! It sounds like the phone, or connection point has no connection to the network. We can have a closer look for you. Please send us a direct message.

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user_5febf7

Visitor

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1 Message

I have same issue. no url. please help

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Reply

1 month ago

0

Comcast_Paula

Official Employee

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28 Messages

Good morning user_5febf7. Thank you so much for reaching out to us for help on our Comcast business forums. I'm sorry to read that you are having the same trouble with your phone service. This would be a huge inconvenience for myself, and I'm sure any business if you are not able to make or receive call. I would love to help out! Please send us a direct message with your name, business name and service address.

Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
As you are typing a drop-down list appears. Select "Comcast Business" from that list
An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 month ago

0