UNACCEPTABLE - transfer of service still not complete after a month and a half of " technical issues"

We completed a transfer of service agreement on 4/4/25 to have our phone service transferred on 5/1 and STILL DON'T HAVE PHONES.

To make matters worse, we are still being billed for service at our old address, even though the form clearly requested disconnection as of 5/1. This ongoing issue has had a significant impact on our operations as a small business. I’ve spent a great deal of time calling and emailing various reps with no resolution.

I’m really hoping someone can assist in getting this escalated and resolved as soon as possible.

Phone Account Number: 708846469

Responses

Comcast_Richard

Official Employee

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41 Messages

1 month ago

Hi there, @user_f92638 I'm very sorry for the inconvenience you are experiencing with your phone services not working. Have you reached out directly to our Xfinity Business technical support team regarding the trouble you are experiencing?-Richard

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user_f92638

New Member

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2 Messages

Hi Richard! Thanks so much for the quick response. I’ve been in an ongoing email chain with about 15 messages involving five different reps going back to April 4th. I’ve also tried reaching out to our original sales rep, but his voicemail isn’t working, and he hasn’t replied to my emails. In addition, I’ve called the general Comcast Business support line about four times but haven’t been able to get any resolution. Let me know if there's any documentation I can provide to provide context.

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1 month ago

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Comcast_Richard

Official Employee

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41 Messages

Thank you @user_f92638 , let's get your business account pulled up, so I can have this escalated for you. Can send me a DM with your full first and last name, the complete street address, and your business account number.-Richard

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1 month ago

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