Two headsets at once for training purposes.

@Comcast_Abbie  it doesn't recognize the second headset so it just puts sound through the first. The option is there to choose them but only one at a time. I was just trying to avoid using a splitter and have been able to circumvent that in the past. This is the first time I've tried it with Edge so I was just curious. Thank you!

Thank you for that information! I am not sure if this will help answer your question on the headset, but there are a lot of good resources for voice edge settings here. If that doesn't help, I can help get you in touch with our voice edge support. To get started, please send us a direct message. You can find the chat box access at the top of the Comcast Business Support Community page.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello, @user_0a63ec, how are you? If your Voice Edge service is working our support is going to be a little limited. What type of headsets are you working with?