shared call apperance

How do I find this feature? I've looked everywhere (obviously not if I can't find it). I googled how to, but the instructions on how to do it are old as when we first switched to this phone system a few months ago there was a system update per our tech.

Responses

Comcast_Nick

Official Employee

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34 Messages

3 years ago

Hey @user_44aee1, thank you for reaching out on our forums. The shared call appearance is managed through the Business Myaccount portal. Our website here, has the steps on setting it up.

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user_44aee1

New Contributor

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2 Messages

3 years ago

That is the same thing I found when I googled how to do it, but none of those steps are in my account when I sign in. I am choosing our voice edge account when I'm looking for those steps. My screen looks nothing like the instructions show.

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Comcast_Nick

Official Employee

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34 Messages

Thank you for checking that. Strange, that is still what we are showing the instructions are. Can you send us a direct message so we can check why it isn't showing?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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3 years ago

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