Business VoiceEdge ®

A cloud-based, virtual PBX service loaded with calling features

send me PolyVVX 250 please

Hi, When I asked Comcast to swap phone numbers, you actually cut the line and told me we need to upgrade the phone. There is no working phone now. So I signed the contract asap to install Poly VVX 250. Someone should have been contacting me within 48 hours but no one, Sales person stopped answering me, I am on 5th days now without a phone. Please send me the device and someone to install the service.

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Comcast_Thomas

Official Employee

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20 Messages

17 days ago

user_6898b7 I appreciate you creating a post and am sorry to hear that you are not receiving the needed support. While our team is limited in some ways for business services, we can escalate the issue to help get this resolved for you. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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