New Member
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2 Messages
Selective Forwarding After Hours and During Business Hours on Holidays
I cannot seem to get our system to correctly forward calls to our automatic attendant after hours and during business hours on holidays. During business hours, I do not want calls going to the automatic attendant. Setting the rule for after hours seems to work fine, but when I set it for business hours on holidays it forwards all calls during all business hours instead of just on the holidays in the holiday schedule we made.
CC_Joshua
Contributor
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9 Messages
2 years ago
Thank you for taking the time to reach out to our Business Forums about this issue, @user_cf18c8. That is certainly an odd issue that you're having when trying to set up the system for holidays. Do you manage Call Forwarding Selective through *63, Online or with the My Account admin dashboard? You may need to clear out your entire Call Forwarding rules and re-add them again.
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