Outgoing caller ID shows AA

When we call out, instead of displaying our company name, it shows AA. We've called twice to have this resolved, the last time 2 months ago, and it still hasn't been fixed. Help!

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CC_ChristopherC

New Contributor

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8 Messages

2 years ago

@user_HCP Hello and thank you for reaching out over our Xfinity Community Business Forum. I am so sorry to that your Caller ID is still not showing the correct name, even after reaching out previously to get this resolved. That would definitely be really frustrating. You have reached the right place, and we would be more than happy to help in getting your Caller ID displaying properly once and for all. We actually have made the process for changing your displayed name on your Caller ID easier than ever before, and your can actually do it online in just a few clicks here https://business.comcast.com/help-and-support/voice/business-voiceedge-frequently-encountered-scenarios.

The steps to change your Caller ID for your Comcast Business VoiceEdge service is as follows:

Individual users can manage their Caller ID though My Account.

Sign in and select Manage Settings from the dashboard.
Select the Pencil icon to edit Caller ID display name.

Please let me know if you get stuck or have any questions or issues, and we will get this finally resolved together once and for all! -Christopher

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