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New Contributor

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5 Messages

Thursday, December 1st, 2022 5:37 PM

Need help with Business Voice Edge

We are not able to sign into our account, keeps stating log in information isn't correct or that we need to register. When we click register (knowing it is already registered) then it tells us that it is already registered to sign in, so back to square one. Every now and then it will sign us in, but we have one phone line that isn't ringing at all, even though settings say simultaneous. We also have a line ringing over to a private cell phone, but no where in the forwarding or hunt groups does it show that any of our lines are forward to this private line. This is a total mess, and we really need some help getting this all straightened out. We have been trying to call any and all comcast numbers today, but all lines state that due to number of calls, they can not accept ours and hangs up. 

Recognized Contributor

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22 Messages

2 years ago

Thank you for reaching out on the forums, @user_3c0d8e! We would be glad to sort out this issue with your voice service, but need a little more detailed information via direct message.

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

New Contributor

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5 Messages

@Comcast_TimothyS​   there is no direct message icon on our screen, and when we click the chat button nothing comes up. I tried clicking and copying and pasting the link you provided and it states page not found.

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Recognized Contributor

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22 Messages

2 years ago

I'm looking into this issue right now, and I apologize, as that looks like an incorrect link. These instructions are specific for the business forum:

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

 

 

New Contributor

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5 Messages

@Comcast_TimothyS​ 

There is not an "Direct Messaging" icon top right corner

there is only a search Icon and a Hello Joyce (my account Icon)

   nothing else  

Contributor

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28 Messages

My apologies for any confusion! Are you still on the page where we'd initially posted about the troubles at hand? You may need to head back there and check for the icon that should appear in the upper right corner of the screen. 

I no longer work for Comcast.

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Official Employee

 • 

222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

New Contributor

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5 Messages

we sent private message