New Contributor
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5 Messages
Need help with Business Voice Edge
We are not able to sign into our account, keeps stating log in information isn't correct or that we need to register. When we click register (knowing it is already registered) then it tells us that it is already registered to sign in, so back to square one. Every now and then it will sign us in, but we have one phone line that isn't ringing at all, even though settings say simultaneous. We also have a line ringing over to a private cell phone, but no where in the forwarding or hunt groups does it show that any of our lines are forward to this private line. This is a total mess, and we really need some help getting this all straightened out. We have been trying to call any and all comcast numbers today, but all lines state that due to number of calls, they can not accept ours and hangs up.
CC_TimothyS
Recognized Contributor
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22 Messages
2 years ago
Thank you for reaching out on the forums, @user_3c0d8e! We would be glad to sort out this issue with your voice service, but need a little more detailed information via direct message.
To send a direct message [private message]:
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CC_TimothyS
Recognized Contributor
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22 Messages
2 years ago
I'm looking into this issue right now, and I apologize, as that looks like an incorrect link. These instructions are specific for the business forum:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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