Message Indicator Light Stays On

@Comcast_Alisha​ Thank you for the information. Unfortunately, after trying *99# it says the indicator has been cleared but it is still blinking. I also do not get the option to listen to voicemails on the phone, it only reads through the voice portal settings menu to me. Is there something else I can try?

Thank you very much for trying those steps. Have you already set up your voicemail on the phone itself? If not follow these steps:

1. Press Voicemail Message or Voicemail on your phone.
   • Note: Activate My Account to access voicemail management features online. If you do not have your voicemail passcode, please contact your Primary or Services Manager.
2. Enter your default voicemail passcode and press #.
3. Enter your new passcode and press #. Confirm your new passcode and press #.
4. Record your first and last name, then press #.
5. Press 1 to access the Voice Messaging main menu.
6. Follow the prompts to retrieve voicemail messages and record your greetings.

Just to confirm are you referring to the red indicator light, correct? 

Yes it has been set up following those steps and yes the red indicator light. 

Gotcha! Thank you for doing that on your end. Are you able to reset your phone?

Yes, that has been done by holding 1, 3, and 0 until it resets.