Business VoiceEdge ®

A cloud-based, virtual PBX service loaded with calling features

Issues with VoiceEdge App

Anyone having issues with the App? I'm unable to make/receive calls through the desktop application.

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Comcast_Christy

Official Employee

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43 Messages

1 year ago

I’m really sorry to hear you’re having trouble with the desktop application—that’s definitely frustrating and not what we want for you. I completely understand how important it is to have reliable service and stay connected. Have you tried restarting the app or your device? If the issue persists, could you please share any error messages you’re seeing? I’m here to help, and we’ll work together to get this fixed and get you back up and running smoothly!

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user_2ebef4

New Contributor

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4 Messages

I have tried restarting the app as we as my computer. When I go to make a call, the keypad is just blank. The call doesn't connect or ring. I've used my cell phone to test receiving calls and that does not work either. The app is not functioning so I am not getting any incoming call notification.

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1 year ago

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Comcast_Christy

Official Employee

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43 Messages

user_2ebef4 Thank you for those details. I would like to take a closer look at things and see if we can troubleshoot this with you or get someone out there. To get started, please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

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user_a3c1d9

New Contributor

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1 Message

21 days ago

Our Comcast voice edge is inconsistent with auto attended - at random times during business and after hours it doesn’t allow certain prompts to forward to forwarding number and instead loops people back to automated attendant. Other times it works as it should - why is this happening- I’ve contacted the help line and they assured me both my times set up and auto attended are correct for what is supposed to happen. Help?

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Comcast_Jonathan

Official Employee

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5 Messages

Good afternoon user_a3c1d9. I definitlely can understand the importance of the auto attendant working consistently. We would be happy to assist further.We will need some additional information.

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging

• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.

• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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21 days ago

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