Incoming calls go directly to voicemail

When calls are transferred to me, or people try to dial directly, they are routed directly to my voicemail after the phone rings for a fraction of a second. My phone is the only one of over a dozen that displays this behavior. I have disabled #21 and #41 already

Responses

CC_Selena

Contributor

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18 Messages

4 years ago

Hi @user_3e68e8! Thank you for reaching out to us here on Business Forums, I am sorry to hear that you are experiencing issues with your phone services. We want to help!

So we can assist you, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page. Thank you.

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user_a0d85c

New problem solver

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21 Messages

4 years ago

Login to the dashboard and check to see if DND is turned on for that extension. Unlikely, but worth checking. If not, call BVE support and have them check the status on that extension.

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