I am not able to make outgoing call from the app on my cell phone

It says "move or transfer call" but I am not on a call. I have checked all settings and they are all on what they should be.

Responses

CC_Cassandra

Contributor

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19 Messages

2 years ago

Oh, no! I'm sorry that's happening, @user_e48cfb. I'd be frustrated myself with this and not being able to call out. No worries, we do have an excellent team who can help! Please reach out to our Business Mobile Team at (844) 963-0206.

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user_e48cfb

New Member

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2 Messages

@Comcast_Cassandra I just tried calling and it hung up on me. The issue I am having is the app on my phone. I am not in the office.

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2 years ago

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CC_Cassandra

Contributor

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19 Messages

Oh, no! I'm sorry that happened. Just to confirm and make sure I understand, is this happening with a Comcast Business Mobile phone?

I no longer work for Comcast.

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2 years ago

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user_8f68f1

Visitor

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1 Message

I am having the same issue and have not heard back from support to help with this. What is the solution for this issue.

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2 years ago

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CC_Jennifer

Contributor

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17 Messages

Hello @user_8f68f1! We're happy to help you with your Voice Edge concerns. Can you please send us a direct message with your full name and full address?

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

I no longer work for Comcast.

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2 years ago

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