How to enable busy greeting

Hello @user_a6b75e! Thanks for taking the time to reach out to our team on Business Forums. I am sorry to hear about this greeting feature concern. My team is here to help and would be more than happy to further troubleshoot this on our end. Please send us a Direct Message. To send us a DM;

Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it