How do I get the group paging feature from comcast to appear on our comcast polycom phones?

@Comcast_Aldrik​ I see how to make a group but how to I get it so that the phones can access those groups

Thank you for clarifying that @user_c70204. The paging features can be accessed in the Comcast Business My Account app. Access to the feature can depend on each user’s permissions. For more information on user permissions we have this article.

Hi there! I totally get how frustrating it can be when a feature you need isn’t showing up where you expect it. The Group Paging feature on Comcast-issued Polycom phones is typically managed through your Business VoiceEdge portal. If you’re not seeing the Comcast paging groups, here are a few things to check:

1. Confirm Group Paging is Enabled:

   • Sign in to your Comcast Business VoiceEdge portal.
   • Navigate to Features > Group Paging and make sure the groups are set up correctly.

2. Check Your Phone’s Configuration:

   • On your Polycom phone, press the Home button.
   • Go to Settings > Features > Paging Groups (if available).
   • See if any groups are listed and make sure your phone is assigned to the correct one.

3. Restart Your Phones:

   • Sometimes, changes made in the portal don’t sync immediately. A reboot can refresh the settings.

4. Provisioning Issue?

   • If you still don’t see the groups, it could be a provisioning issue. Try resetting the phone by going to Settings > Advanced > Admin Settings > Reset to Defaults (you may need the admin password).

If none of that helps, it might be something on Comcast’s end that needs to be activated. You can always reach out to Comcast Business Support at (800) 391-3000 so they can check your account settings. Let me know if you need anything else!