New Contributor
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5 Messages
Direct to Voicemail Transfer on Business VoiceEdge App
Now that consultative transfer has been added, we are still not sure how to send a call to an extension's voicemail
It used to be done by doing *55 then the extension. Or *55 extension and #
Of course this does not work, and there is also no button to do this automatically
What is the digit code or is there a way to do this?
CC_JosephC
Problem solver
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43 Messages
4 years ago
Hello and Happy Wednesday, carsar! I hope you’re having a great week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the complications you're having with your voicemail transfers on our BVE app as I know this can be frustrating. To confirm, are you manually pressing the transfer button before entering in the *55 + Extension number by chance? You can also learn more about this process here: https://comca.st/2Rbhei0.
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carsar
New Contributor
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5 Messages
4 years ago
@Comcast_JosephW I am referring to the program/app on windows computer not a physical phone. How do you send a call to an extension's voicemail on that? Doing what is stated in that article does not work
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user_c97de3
New Contributor
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2 Messages
4 years ago
Hi,
In the article https://comca.st/2Rbhei0 it discusses perform a direct-to-voicemail transfer which does not work in the VoiceEdge desktop app with the recent transfer option changes (software update). How can a a direct-to-voicemail transfer be completed in the VoiceEdge desktop application now? Thank you.
Best,
Joel
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user_c97de3
New Contributor
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2 Messages
4 years ago
Hi ComcastKatie,
I can move/transfer an active call but the direct to voicemail option doesn't work. Can you please outline the procedure to use in the Desktop App to transfer an existing call direct to another line voicemail?
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