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user_4bf236
1st Topic

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3 Messages

Tuesday, November 15th, 2022 7:37 PM

"Dial Extension" Prompt

External/outside callers do not currently get an opportunity (i.e. hear a prompt) to dial an extension. Assuming this is possible, how would I go about enabling such a feature?

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Updated 

2 years ago

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Comcast_Christina

Official Employee

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33 Messages

2 years ago

Hi, @user_4bf236. It sounds like you're trying to change settings for our automated attendant with our VoiceEdge service. If you log into your MyAccount page (https://business.comcast.com/myaccount/) it should allow you to make the changes there. Try following the steps listed here https://business.comcast.com/help-and-support/voice/manage-your-automated-attendant-settings-for-business-voiceedge and let me know if that helps! 

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