Creating new wall jacks for phones

Hello @epi Happy New Year!

We can definitely get our Comcast business technicians out to survey the area and see what will be needed.

To use Xfinity Voice service you need a telephone handset and electrical outlets. Inside wiring and jacks are not required for service. Handsets may be connected directly to a Comcast Wireless Gateway device, or inside wiring and jacks can be connected to provide phone service throughout a residence.

Check that your equipment meets our minimum Xfinity Voice requirements.

Note: If you’re using your own modem forXfinity Voice, you verify that your modem works with your service by visiting mydeviceinfo.xfinity.com.

Additional information to know

Phone Handsets Must:

• Comply with FCC Part 68 rules and regulations.
• Have an industry-standard ring equivalence number (REN) of no more than 1.0.
• Be in good working order.
• Support touch tone (DTMF) dialing.

Electrical Outlets Used With Your Digital Voice Modem Must:

• Be installed and operated in compliance with current state, local, and national codes.
• Have a circuitry capacity of at least 15 amps.
• Not be a switch outlet (except for a circuit breaker).
• Not be shared with more devices than can be powered safely on that circuit.

Inside Wiring and Jacks Used with Xfinity Voice Service Must:

• Comply with currently acceptable industry standards for telephone service wiring.
• Be in good working order.
• Have proper and consistent wiring polarity.

Phone Splitters Must Be Used:

• In order to connect more than one corded phone or wireless base unit directly to the modem.
• In order to connect a phone and modem/wireless gateway to the same wall jack.

In addition, all equipment must comply with all other applicable FCC, local, state, and national electrical and/or other codes.