Comcast seems to be using a DELIBERATE DELAY TACTIC to keep our business from porting phone numbers to another company.

We have been at this for well over a month and Comcast is rejecting 2 of our Port Orders (we have several locations with different BVE account numbers, thus the multiple Port Orders) with the reason that one or more of the numbers on the port order is due to be disconnected or is not active. Customer Service has verified that all phone number are ACTIVE, but still the rejections. I have received conflicting advice from multiple Customer Service Reps (I believe I have logged 8 or 9 tickets) regarding the Account Number to use - the Billing Account Number vs. BVE Account Number, etc., and I have submitted every possible iteration. I am not a paranoid person but this seems to be a very intentional delay tactic! Anyone have advice or a contact person I can speak with to resolve this? Customer Service refuses to connect me to a Supervisor. Thanks!

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Comcast_Dilary

Official Employee

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30 Messages

8 days ago

user_7b3d3d Thanks for posting on our Business forums. I'm sorry to hear about your experience. How long has it been since the initial request? Is this the phone number you contacted for assistance (800) 391-3000?

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user_7b3d3d

New Member

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2 Messages

The initial Port Requests were made on 4/22. I believe I have called the number above a few times and have also called 800-741-4141 most recently. Thanks.

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8 days ago

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Comcast_Dilary

Official Employee

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30 Messages

Thanks for sharing, user_7b3d3d! To set the expectation, we have very limited access to business accounts or porting concerns here on our forums, so, we recommend you reach out to the phone number listed above first, but we can also try to open a ticket to see if this can be investigated further. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon on the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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8 days ago

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