Comcast Business App “Network Failure”

Hello, thank you for letting us know. I am sorry the app is not working, but we will help! Are you able to send a private message with your name, address, and account phone number? This will help us get started.  

Hi Joseph,

I have sent two private messages with the information you requested.  I really need this fixed as soon as possible.

I've also had the same error on my Comcast Business App.

Hi there, I am not showing a recent private message and we do want to get started on this as soon as possible for you. Can you send one more private message and we can get started? Thank you so much for your time and patience. 

I just sent another private message to you and Joseph.

Feel free to send a private message with your name, service address, and account number so we can help with your account as well. I am sorry for the trouble. 

I do see that you reached out to us through a private message and we did ask to confirm what username you are using. Can you please respond back to our private message so we can help get this taken care of as quickly as possible? 

Hi Anisa,

I just sent you a private message with my username.

Thank you so much, can you let me know if you are able to log into the app after resetting your password? 

Thank you so much for that information and we are so sorry for all the messages and confusion but it seems like we finally got the messaging right! I am so sorry to see that you are not able to log onto the business MyAccount app as we do know that this app is important to manage your account. We do see that you have been with us for a year now at this location and we are lucky to have you! 

Are you also not able to log onto the actual website as well? You started experiencing this when you started working remotely? Lastly, can you please try resetting your password? 

Good Morning, I'm still waiting on a response from the private message I sent.  I can't imagine that I am the only customer having this issue.  If someone could respond to any of the private messages I've sent, I would appreciate it.  Thank you.

I am having the same problem with just one of my employees.  When logged into the app I get the "We’re sorry, this account can not be managed in the Comcast Business App".  I do have a ticket into support but no reply yet.  What did you do to fix it a year ago?