Change Name on Phone display

We have a new employee with the company and I'm trying to get his name to display correctly on the phone display. We have a Polycom system and I've made the change in the portal but the name is still reflecting a past employee. Please help.

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CC_Morgan

Gold Problem solver

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49 Messages

4 years ago

Good morning, user_69d7c9. Congrats on the new employee! So sorry for the trouble with the display. We can help. Is this a teleworker account and is it the caller ID display that you're needing to update?

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user_53e9f4

Visitor

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1 Message

@Comcast_Morgan How do you change this? My phone display still shows an old employee, thought the directory was updated?

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3 years ago

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CC_Jodie

New problem solver

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71 Messages

@user_53e9f4 Hi there! Have you checked out this link yet to review all the phone settings and adjustments? https://comca.st/3HBJwH2

I no longer work for Comcast.

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3 years ago

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user_69d7c9

New Contributor

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2 Messages

4 years ago

Hi Morgan,

This employee is in the office and has a desk phone. We have Polycom VVX310 phones and moved a phone from one cube (old employee) to new cube. Everything with the phone is working but when he dials internally it is still showing the old employee name even though I've updated the user name through the portal.

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CC_Morgan

Gold Problem solver

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49 Messages

Understood. Thank you for clarifying! It sounds like we might need to open a request. Please use that chat icon that you started out with to send us a message and please include your name, the business name, the business address, and the business phone number. We will continue from there. Talk soon.

I no longer work for Comcast

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4 years ago

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user_8713c6

New Contributor

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1 Message

3 years ago

We have a couple employees that just have "Unused Seat" as the display name and I'm trying to get their names to display correctly on the phone display. We have a Polycom system and I've made the change in the portal but the name is still reflecting "Unused Seat".

(edited)

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CC_Devin

Official Employee

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27 Messages

@user_8713c6

Good morning! How are you today?

Thanks for reaching out to us so that we can help with your Caller ID settings. We can help you fix the anonymous caller ID “Unused Seat” to specific employee ID displays. First, let’s check some settings. You can do this directly for the Xfintiy MyAccount app. Can you try this and let me know if you are able to personalize these contacts, please?

Sign in to the My Account app and select Business VoiceEdge from the Services menu.

Select Users from navigation menu.

Search for or select the specific user from the Users page.

Select the pencil icon in the Caller ID section, make any necessary edits, review your changes, and select SAVE.

I no longer work for Comcast.

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3 years ago

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