Can't talk to a human

If you're thinking about changing, DON'T DO IT! It took me 15 minutes to get a human to help me. Sometimes you call one of our stores and it tells you the number is not in service. There is no emergency cut through the [Edited: "Language"] number to call. I told the guy and he really didn't care, that's just the way it is so basically [Edited: "Language"]. You're stuck with the robo phone, there is no online chat. These phones absolutely [Edited: "Language"]. We are getting rid of them. Their customer service [Edited: "Language"]. Now the guy did help me fix the problem, but no way should a commercial customer get [Edited: "Language"] around like this. BAD BAD BAD COMPANY.

Responses

CC_Selena

Contributor

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18 Messages

4 years ago

Hey there @user_21b16d! I am sorry to hear that you have had frustrating experiences with our phone agents. This is not how we should ever treat our valued customers and definitely understand why you would be upset.

If you need assistance, we are more than happy to help you!

Please send us a private chat message with your full name and service address to Comcast Business Support. To do so, click on the chat icon at the top right of the page and sign in if necessary. Thank you.

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user_9ea74c

New Contributor

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2 Messages

4 years ago

You guys are terrible! I've been trying to get a hold of a real life person to help me troubleshoot my internet for 30 minutes. I'm getting the robo runaround and no call back! Right now I'd settle for a human to talk to so that I can cancel this worthless service that you clowns call internet.

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Comcast_Jeniece

Official Employee

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66 Messages

Hey there, @user_9ea74c, thanks for reaching out through our Xfinity Business Forums platform! I definitely apologize for the customer experience and issues you have had with talking to an agent from our support team! I would be equally frustrated in your shoes! You have reached the right place and we would love to help with troubleshooting your internet connection through Forums!

Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page.

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4 years ago

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