New Member
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6 Messages
Can't receive transferred calls
All calls that come in to the receptionist here and are then transferred to me, or my manager, are silent for both me and the calling party. I can pick up the receiver at my desk to receive the call, but the app will not work. I can, however, receive direct calls to the app, and I can make calls from the app without any issue.
Comcast_Benjamin
Official Employee
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44 Messages
3 years ago
@Alex_7f1365 Hello! Thank you for reaching out to us here on our Comcast Business Forums. We can definitely take a look at what is going on. Can you please send us a Private Message with your full business address? Here are some instructions on how to send a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to assisting you there.
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