Can't change Caller ID on an extension

I've had an issue changing the Caller ID on an extension number. Every time I try to change it I get this message: "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." I've tried once a day for the past week, but it's still giving that same error each time. How do I go about getting this changed?

Responses

CC_Devin

Official Employee

•

27 Messages

2 years ago

ssearles

Hello! How are you today? It sounds like this error is lasting a lot longer than anticipated, but we definitely want to help get this working for you.

Are you signing in as the Admin? Here are the steps to complete this Caller ID update. Can you verify these are the steps you are taking, please?

Sign in to MyAccount and select Business VoiceEdge from the Services menu.

Select Users from navigation menu.

Search for or select the specific user from the Users page.

Select the pencil icon in the Caller ID section, make any necessary edits, review your changes, and select SAVE.

0

U

user_453bea

New Contributor

•

2 Messages

2 years ago

These steps Do Not work you will always get the same error message:

Something went wrong, try again in 24 hours!

0

ssearles

New Contributor

•

15 Messages

2 years ago

Not on their own - I gave up for a few months and tried it again, then it worked. There seems to be some sort of time element to this, although how much time and what's causing it isn't visible. Basically, I'd say put a reminder in for a month and see try again to see if whatever gremlin that crawled in has moved on and will let you change the name later.

0

T

TedB

New Contributor

•

4 Messages

2 years ago

I'm having this same issue, and have tried waiting longer than the 24 hour period... I can't say if it was actually a month, but it was several weeks.

I'm having this issue on multiple users.

The only thing I can think, is that it has something to do with extensions with an email address associated with it, as I have successfully been able to change the caller ID on extensions with no email assigned.

Any other thoughts?

1

0

CC_Felicia

Recognized Contributor

•

12 Messages

@TedB We apologize for the issues you've encountered with the Caller Id feature not working properly.

We thank you for troubleshooting on your end, my team would like to assist.

Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

Like

Reply

2 years ago

0