cannot place an outgoing call from my digital voice line to one specific phone number

Good Morning, @acmetruckbrake! Thank you so much for taking the time to reach out to us here on the Comcast Business Forums. I am very sorry to hear about the experience with attempting to call that one specific number, it certainly is not what we want for our customers. I would be more than happy to troubleshoot with you directly. Can you please send us a DM to get started?

Please send us a direct message with your full name, business name, full address, and phone number.

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
• - As you are typing a drop-down list appears. Select “Comcast Business" from that list
• - A “Comcast_Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it