Business VoiceEdge iOS App

Prior to Comcast Business' update to their iOS Mobile App, I was able to make and receive calls from my iPhone. However, after downloading the most recent Comcast Busniess App, there is no option to even initiate calls within the app. After signing into the app, I am only able to access "Home", "TV" and "Settings." There no other options pertaining to initiating or receiving or otherwise access Business Phone features.

Please help me as I have used the previous VoiceEdge iOS app, which allowed me to make calls using my office line to clients while out of the office.

Thank you!

Responses

CC_Jacob

Official Employee

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869 Messages

8 years ago

Hello PostBizClass,

Is this the app you're using? If so can you please send me a private message with your account number and what user name you're using so we make sure it's the correct one?

Thank you

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rbevans

New Member

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1 Message

8 years ago

I have teh same issue. How do I corrcet this. Thanks

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PostBizClass

New Contributor

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2 Messages

8 years ago

Comcast-Jacob, I sent you a message. Please let me know what else I can do in order for you to be able to assist me. Thank you.

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wardk

New Member

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1 Message

8 years ago

I'm having the same issue and using the same iOs app. Can you please let me know how I can use my mobile device to call from my office number as well.

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jb107

New Member

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1 Message

6 years ago

I'm having the same issue - Home screen displays service outages, billing and service requests. seems like i'm using the wrong app (it is the same as the app shown in prior post)....

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CC-Michelle1

New problem solver

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163 Messages

6 years ago

The following link will allow you to access the application and features that can be used with your voice edge services. If you continue to have issues after using the information contained within this link please reach out through private message with the name, address and phone number on the business account and we will work to get this resolved for you. https://business.comcast.com/help-and-support/voiceedge/explore-user-dashboard/

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