New Member
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1 Message
Business Voice Edge
This whole process has taken almost a month. The customer service agents have been very polite and helpful but the process to upgrade internet, voice edge, etc needs to be way more efficient than it is. There is no reason why we have to wait so long for a program manager to reach out when we're doing a self install. You guys do a nice "sell" but 4 weeks to get anything done is a nightmare and I'm sure we won't be renewing once this plan is up.
All that to say, we can't access our Call Flow or any other settings in our portal. Why wouldn't this show up on the website or in the app?
Comcast_ThomasC
Official Employee
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70 Messages
2 days ago
Hello, @user_f02560 Thank you for reaching out to the community forum, it’s great we can connect this way, and we appreciate your feedback to enhance our delivery of service. I'm sorry to ready you are having issues with your call flow and additional settings in our portal. Could you please send our team a direct message with your full name, full address, and account number? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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