Business VoiceEdge ®

A cloud-based, virtual PBX service loaded with calling features

Business Voice Edge still not working

I have been unable to use the Business Voice edge function since last Wednesday. I called to find out if there was an issue with the app and was informed that the issue would be escalated and that I would hear of any updates within 2 to 3 business days. I have not received any updates, and the app is still not working. Please advise of any updates. Thank you.

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Comcast_Amira

Official Employee

•

69 Messages

17 days ago

Hi user_f528dd! Thanks for visiting our Comcast Business Forum. We value your Business, and my team is here to support you. We know the importance of having your Business Voice Edge service successfully working, so I am sorry to hear that you've been unable to use it. My team would be more than happy to further look into this for you. Please send us a Direct Message following the steps below;

Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
- As you are typing a drop-down list appears. Select “Comcast Business" from that list
- A “Comcast_Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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